TERMS AND CONDITIONS

 

ADDITIONAL DEFINITIONS: As used herein, ‘’Hotel’’ and « Resort » means the resort visited by Guest. « Guests” means Guests. “Vacation” means the vacation you book at Scar Reef Resort.

PRICES: All prices are subject to change until purchase price is paid in full. All prices are subject to change at any time due to the imposition of taxes or other government charges; fare increases, fuel or other surcharges, or other events beyond Scar Reef Resort’s control. Scar Reef Resort may reissue the invoice for any reservation to reflect any such changes, or to correct any error in the computation of the purchase price of your reservation. All prices are in U.S. dollars. Prices are per person, based on double occupancy and standard room category. Upgrades may be available at additional charge. Kids under 2 stay free. Toddlers constitue kids aged 2-3. Groms constitue kids aged 3-12 Adults constitute persons of age 12 years and older. Prices do not include air fares. Prices may vary depending on date of check-in. The prices provided in this brochure are sample prices. For accurate, up to date information on pricing and special offers please contact booking@scarreefresort.com or your travel advisor. Supplement for peak periods/weekends may apply.

Note that your Vacation packages include travel times in Indonesian Standard Time: package prices are based upon the number of nights in your stay.

Children: The age and rate for children are determined by the date of travel, not the date of reservation. According to our accommodation policy, children under the age of 8 cannot stay in the same room as two adults, and our rooms are not suitable for such arrangements. For children over the age of 8, please contact us to discuss suitable accommodations.

ARRIVAL AND DEPARTURE TIMES: For Resort guests, Check-in is at 3:00 pm Your room may not be immediately available upon your arrival. Check-out time is 10:00 am. Guests may request a late check-out time with extra cost at the resort, but it is not guaranteed. Guests are welcome to check in at 3 pm or after. The extra charge for early check-in applies only for land only guests.

HOW TO BOOK A Scar Reef Resort VACATION: Reserve your Vacation through your travel advisor, send an email to booking@scarreefresort.com or book directly online www.scarreefresort.com.

FORMS OF PAYMENT:

1. CREDIT CARDS:

Scar Reef Resort accepts only Visa and MasterCard and Revolut. Extra charge 2.5 % will be charged .Your authorization to use your credit card number for deposit and/ or final payment indicates your acceptance of our booking terms and conditions, whether or not you have actually signed the appropriate credit card authorization form. In the event that the Guest and cardholder are not one and the same person, the cardholder’s signature will have to be forwarded to Scar Reef Resort before the reservation may be accepted.

2. WIRE TRANSFERS:

Extra charge 3% will be charged . All bank transfers must clearly indicate the Guest’s name, confirmation number, full name, address and phone number of travelers, and date of check-in, as well as birth date of travelers under the age of 18.

Name Account holder: PT SOBAWA
Bank Name :  BANK MANDIRI
Code Number Bank : 008
US Dollar Bank Account Number : 1750000727312 USD
IDR  Bank Account Number         : 1750000624527 IDR
Bank Adress : Jl. Raya Canggu 39 kab Badung Bali 80361 INDONESIA
SWIFT CODE : BMRIIDJA

Scar Reef Resort reserves the right to charge administrative fees for a returned transfer of funds, or for a change in the form of payment.

DEPOSIT/PAYMENT TERMS: Deposit: A deposit of 50% per person, must be received within the time specified at the time of booking in order to confirm your booking and avoid automatic cancellation.

FINAL PAYMENT: Final payment is due 15 days before check-in. For

holidays or peak seasons, final payment is due 21 days before check-in. If a booking is made within 45 days of check-in, full payment will be required at time of booking. Failure to receive a final payment on time will subject the booking to cancellation and the imposition of cancellation charges.

CANCELLATION CHARGES: If you wish to cancel or revise a booking, the following charges plus non-refundable boat tickets tickets, will be assessed for all travel. Days prior to Check-In Cancellation Charge (per person)

60 days prior arrival or more 50% charges 50% refund 
60 days to 15 days prior arrival 60 % charges 40 % refund 
14 days or less prior arrival 100% charges no refund 

This above policy is not applicable when booking any non-refundable rate travel.

HOLIDAY CANCELLATION CHARGES:  for Holiday weeks applicable (including but not limited to Christmas, New Year’s) as well as for other designated peak times and special promotions are as follows:
Days prior to Check-In Cancellation Charge (per person)
91 or more No cancellation charge 60 or less 100%

The above policy is not applicable when booking any non-refundable rate travel. The cancellation charges are assessed on the full package price including transfer fees. Revisions of any kind (including but not limited to a change in the date of check-in) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. One time substitutions within the same room may be accepted. Please inquire for additional details. Unpaid balances on cancellation charges are subject to collection action. No refunds will be made in the event of no-shows or interruption or cancellation by the Guest after check-in date. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact your travel advisor.

 

TRAVEL DOCUMENTS: Proof of citizenship, passports, visas, tourist cards, health recommendations, inoculations and compliance with customs regulations are the responsibility of the Guest. Scar Reef Resort, shall not be responsible if entry is denied or delayed or if cancellation charges are imposed or additional costs incurred as a result of the failure to provide required travel documents. All information should be confirmed directly with the appropriate government consulate or tourist office in advance of check-in.

 

UNACCOMPANIED MINORS: Minors must be accompanied by a parent or legal guardian. Special requirements may apply in the event a minor is traveling with a guardian or with only one parent, including but not limited to notarized parental permission. There may be special requirements and restrictions for groups of minors traveling such as chaperone ratios, damage deposits and other requirements. Please inquire for more information. Special requirements for children traveling with only one parent: Minors under 18

years of age must travel with the consent of both parents. If minor is traveling with only one parent, that parent must hold a letter of consent from the absent legal parent or a copy of the legal document giving that parent sole custody. If one parent is deceased, a copy of the death certificate is necessary. If minor is traveling without legal parents, a notarized letter of consent must be submitted and signed by the legal

parents. Please confirm travel requirements with the consulate.

 

ALCOHOLIC BEVERAGES: Scar Reef Resort reserves the right to refuse the sale and/or service of alcoholic beverages in accordance with Scar Reef Resort’s policies and the applicable legal age limitation of Indonesia. Scar Reef Resort reserves the right to limit or deny the Guest’s right to bring alcoholic beverages to the resort for consumption on the resort’s premises.

 

SPORT PROGRAMS: Guests are not obligated to participate in activities or sports programs. Sports and other similar activities intrinsically involve risk of physical injury greater than that encountered in daily life. When a Guest participates in a sports program or similar activity and uses the Resort’s facilities during the Vacation, you do so at your own risk. You must exercise all necessary care and caution, having regard to the nature of the activity, the terrain, location, climate, co-participants and other circumstances. Guest must ensure that he or she is physically fit to participate in such activities. Our staff reserve the right to exclude Guests from participating in certain activities, if in the sole discretion of staff or its medical personnel, such participation could present a risk to the Guest or others.

 

LIABILITY: Scar Reef Resort, is place you will stay on your Vacation. We do not own, manage, control or operate any transportation vehicle, hotel, cruise ship, restaurant or other supplier of services outside Scar Reef Resort. Other independent third parties provide transportation, transfers, sightseeing excursions and certain other services (such as paragliding, scuba diving, etc.). Such parties are independent contractors and not employees or agents of Scar Reef Resort. All arrangements with such independent contractors are made solely for your convenience and are at the Guest’s risk. Guests release Scar Reef Resort from and against any claims for loss or damage to baggage or property, or for personal injuries or death, or for any loss from delay arising out of the acts, omissions or negligence of any independent contractors, including but not limited to air carriers, hotels, excursion providers, restaurateurs, transportation providers, or medical personnel. Each Guest agrees to indemnify Scar Reef Resort, and the Operators for all penalties, fines, charges, losses or expenses incurred by virtue of any act, omission or violation of law by the Guest. Each Guest, or if a minor, his or her parent or guardian, shall be liable to and shall reimburse the Resort for all damage to the resort and its furnishings or equipment, caused by any willful or negligent act or omission on the part of the Guest. Neither Scar Reef Resort , nor theiragents, servants, or employees, nor your travel advisor assume responsibility for any claim, action, cause of action, injuries, losses or damages arising from the actions of third-party contractors supplying services on the Vacation, including but not limited to, reservations, transportation, hotel, food, or sightseeing services, failure of aircraft or water craft, or any other means of transportation, missed connections, lost or stolen items, costs or expenses arising out of injury, gambling losses, accident or death, quarantine, disturbance, government restrictions or regulations, damage, loss or delay of baggage or other property, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of God, force majeure or other factors or causes beyond our control.

 

PERSONAL PROPERTY: Under no circumstances may dangerous articles such as controlled substances, firearms, explosives, cylinders containing compressed air or combustible substances, be contained in any baggage or brought into Scar Reef Resort. Scar Reef Resort reserves the right to refuse to permit any Guest to bring on the Vacation any item that the Resort deem inappropriate. No imported animals are permitted according to Indonesian regulation .Guests should limit the number of valuable items brought to the resorts. Property lost or stolen must be reported immediately to the Reception Desk or to a designated Scar Reef Resort employee prior to leaving the Customs area. – Guests have a safety deposit box available in their rooms for storage of their valuables .

• Guests should properly close their rooms when leaving .
• The hotel is not responsible for loss or damage to money , securities, valuables or objects, if these objects are not deposited in the safe inside the room or at reception .

The liability of Scar Reef Resort for property lost, damaged or stolen shall be limited to USD 300 .

 

ITINERARY OR PROGRAM CHANGES: The Resort reserve the right to withdraw or modify

tours, itineraries, programs, sports activities or facilities at anytime without notice and without liability. During local or national holidays, certain facilities such as museums, sightseeing tours or shopping may be limited. In the event of force majeure, including but not limited to strikes, lockouts, riots, weather conditions, mechanical difficulties or for any other reason whatsoever, Scar Reef Resort, may at anytime and without prior notice, cancel, advance, postpone or deviate from any Vacation package and shall not be obliged for any loss whatsoever to any Guest by reason of such cancellation, advancement, postponement, deviation or substitution.

 

REFUSAL OF TRAVEL: A Guest may be asked to leave Scar Reef Resort at any time without refund if (i) the Guest is unfit for travel (ii) a risk or danger to himself or herself or (iii) a disturbance or danger to others. In such event, the Guest shall not be entitled to any refund, and the Guest shall be responsible for all lodging, meals, return transportation or other expenses incurred.

 

CLAIMS: You agree that (i) any claims relating to Vacations are null and void unless made in writing and sent via certified mail, return receipt requested, to the attention of

SCAR REEF RESORT
RT 12 RW 05 dusun Jelenga Desa Beru Kecamatan Jereweh 84356
Kabupaten Sumbawa barat

(ii) legal proceedings are time barred if not brought within 6 months after the commencement of your Vacation; (iii) the laws Indonesia may govern the disposition of your claim and in some cases may limit your recovery and damages.

 

PHOTOGRAPHY: Scar Reef Resort has the exclusive right to include photographic, video and other visual portrayals of Guests in any pictorial medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without any further compensation therefore, and all rights, title and interest therein (including all worldwide copyrights therein) shall be Scar Reef Resort’s property.

 

ERRORS: Although every effort is made to ensure accuracy at the time of printing, Scar Reef Resort , is not responsible for typographical errors or omissions. The information in this brochure supercedes all prior written material. Scar Reef Resort, is not responsible for verbal misquotes.

 

TRANSFERS: Transfers between airports and Scar Reef Resort are on a group basis, either by coach, van or taxi. Guests who have arranged their own transportation must transfer at their own expense.

 

GOVERNMENT TAXES AND FEES: “Government per person taxes and fees” may include any and all fees, charges and taxes imposed by Indonesian governmental or quasi-governmental authorities including but not limited to passenger facility charges (PFCs), security taxes, and surcharges, and government inspection fees.

 

DELAYS: Most fast boat rides arranged by Scar Reef Resort and operated by third parties, operate as scheduled; however, if the final “leg” of your outbound trip (to and out of the resort) experiences a delay, Guests release Scar Reef Resort from and against any claims.

 

RESPONSIBILITY: Scar Reef Resort, is the principal and is responsible for all services and accommodations offered in connection with the transfers; provided, however, that, in the absence of negligence on our part, we are not responsible for personal injury or property damage caused by the carrier, hotel, or other suppliers of any services being offered in connection with your holiday. Neither Scar Reef Resort nor their agents, servants, or employees nor your travel advisor assume responsibility for any claim, action, cause of action, injuries, losses or damages arising from the actions of third party contractors supplying services on the Vacation, including but not limited to, reservations, transportation, hotel, food, or sightseeing services, failure of aircraft or water craft, or any other means of transportation, missed connection, lost or stolen items, costs or expenses arising out of injury, gambling losses, accident or death, quarantine, disturbance, government restrictions or regulations, damage, loss or delay of baggage or other property, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of God, force majeure or other factors or causes beyond our control. The total responsibility for the Operation, maintenance, and scheduling of transportation for the Vacation rests with the third party contractors providing these services. Scar Reef Resort, shall not be liable for any damage, loss, delay or expense incurred during the time passengers are embarked on any aircraft, watercraft or land vehicle operated by any third-party contractors.

 

CANCELLATION AND REFUNDS: Except for Major Changes, as described below, no refund will be made for any accommodations or services included in the price which you voluntarily do not use, nor is the price or value of unused travel services exchangeable for alternative agreements. IF YOU CHANGE OR CANCEL YOUR RESERVATIONS, YOUR RIGHT TO RECEIVE A REFUND IS LIMITED. Please see the cancellations terms set forth in the brochure.

 

MAJOR CHANGES: IF WE MAKE A MAJOR CHANGE PRIOR TO CHECK-IN, YOU HAVE THE RIGHT TO CANCEL AND RECEIVE A FULL REFUND. A price increase of more than 10 percent occurring before check-in is a major change. If a major change must be made in the program, we will notify you within 7 days after first learning of the change, but in any event at least 10 days prior to the scheduled check-in. If less than 10 days before the scheduled check-in we become aware that a major change must be made we will notify you as soon as possible.

WITHIN 7 DAYS AFTER RECEIVING NOTIFICATION OF A MAJOR CHANGE, BUT IN NO EVENT LATER THAN CHECK-IN, YOU MAY CANCEL YOUR RESERVATION AND YOU WILL RECEIVE A FULL REFUND WITHIN 14 DAYS AFTER CANCELING.

FOR TRAVEL ADVISORS

Travel advisors are independent and not part of the Scar Reef Resort organization. Any Vacation which a travel advisor may book must conform with the reservation procedures of Scar Reef Resort in order for Scar Reef Resort to be bound by such bookings. We will not be responsible for or be bound by any misinformation or misrepresentation of travel advisors. Travel advisors are authorized to provide only information that is contained in this Brochure and in other written documents published by Scar Reef Resort and issued to Guests or travel advisors. Travel advisors who reserve your Vacation are obliged to remit a copy of this Brochure to you. Any question you may have concerning your Vacation should be directed to your travel advisor.

PAYMENT INFORMATION FOR THE TRAVEL ADVISOR: MCOs are not accepted as a form of payment. Please remit payments by either wire transfer or credit card. The advisor is solely responsible for the authenticity of the credit card and its signature and where the cardholder and the travelling member are not the same person, for verifying the authorization of the cardholder to pay for the Guest and to confirm the identity of the parties. In the event of a refusal by the cardholder or the issuer to honor a payment for non-authorization or for any reason whatsoever, the travel agency will be solely responsible for the costs and will have to pay Scar Reef Resort any amount due under its invoice. The travel agency is responsible for paying Scar Reef Resort the amounts indicated on the invoices, and the travel agency assumes the responsibility to obtain, at its own expense, the payment of any service or product sold to its customers. Any irregularity in the payment made by the customer of the agency is the sole responsibility of the agency, such irregularity may result from a false signature, the unauthorized use of a credit card or any other reason. The travel agency undertakes to indemnify Scar Reef Resort and to pay all the costs of a reserved product or service that remains unpaid, in addition to any loss, expense, penalty or other charge imposed by any institution as a result of the refusal of honor a payment. It should also include the file number, full names of people traveling, Vacation Destination, date of arrival and date of birth. For bookings made less than 14 days from arrival date, only Credit Card payments are accepted.